CAN I EXCHANGE MY ITEM?
Yes you can! Size exchanges are possible within a week of purchase and are at no cost.
Unfortunately, exchange of design or colour is not allowed. Please contact us and we’ll get in touch shortly.
WHO PAYS FOR THE SHIPPING CHARGES?
The two-way exchange shipping charges will be borne by you. If the items are over $100, consider using a trackable (registered) shipping service or purchasing shipping insurance. We do not bear the responsibility of lost mails.
CAN WE DO A MEET-UP INSTEAD?
Yes. A local pick-up arrangement can be made for the exchange.
Kindly contact us to arrange a local pick-up schedule for your exchange.
IS MY ITEM ELIGIBLE FOR AN EXCHANGE?
If it’s in the original unworn condition and packaging, sure it can be exchanged. Do also provide the e-receipt or proof of purchase for the exchange to be valid.
HOW LONG WILL THE EXCHANGE PROCESS TAKE?
Approximately 2 – 7 working days.
*The shipping duration is dependent on the destination address.
CAN I EXCHANGE A SALE ITEM?
Sadly not, sale items are not entitled to exchange or returns.
THE LINGERIE I RECEIVED HAS A DEFECT. CAN I EXCHANGE IT?
Sorry about that! If you spot any manufacturing defects, please reach out to us and we’ll be in touch shortly.
THE ITEM I RECEIVED WAS NOT THE ONE I ORDERED.
Oh no, please reach out to us and we’ll be in touch shortly.
CAN I RETURN THE ITEM AND GET A REFUND?
Unfortunately, cash or credit card refunds are not allowed once a transaction is completed.